Department of Administration - Human Resources Division

The Arizona Department of Administration (Department), Human Resources Division can take various steps to improve its management and oversight of the new self-funded health benefits program.  Specifically, the Department needs to review its use of consultants in managing the new self-funded health benefits program and require its vendors to meet quality-of-care performance measures.  Additionally, the Department should require audits of its vendors’ claims payment processing controls and review the accuracy and appropriateness of claims paid.  Finally, state agencies report initial satisfaction with the Department’s new hiring and recruiting software, while the State will need to plan for its compliance with an accounting standard related to the recognition of nonpension, post-employment benefits.