Arizona Medical Board

This letter report focuses on three areas within the Arizona Medical Board (Board): the authority delegated to the Board’s executive director to dismiss complaints, technological and other purchases, and staff turnover. While most of the complaints auditors reviewed were adequately investigated and reviewed prior to dismissal by the executive director, auditors questioned the executive director’s dismissal of 5 complaints. However, additional complaint investigation and review policies would help enhance the executive director’s dismissal of complaints. Additionally, the Board’s technology purchases are not particularly excessive. However, one purchase was made without obtaining required review and approval from the Government Information Technology Agency, and some purchases were made without proper cost analysis or documented business justification. Finally, the Board experienced nearly a 60 percent turnover rate among its staff in fiscal year 2003, but this turnover did not yield vacancy savings due to increased Board costs.