Board of Examiners of Nursing Care Institution Administrators and Assisted Living Facility Managers

The Board needs to take several steps to improve its operations. It needs to investigate complaints in a timely manner by improving its investigation procedures and determining whether additional resources should be dedicated to complaint investigations. The Board should also provide correct and adequate information to the public and should improve the accuracy and amount of information available on its Web site. Other operational improvements are also needed, and the Board should require its executive director to provide regular reports to the Board on its activities. Finally, the Board should implement better cash-handling procedures and comply with state requirements for procurement and travel reimbursement.