Department of Revenue - Business Reengineering/Integrated Tax System (BRITS)

BRITS involves reengineering the Department’s core business processes and implementing a new information system.  It is to be paid for with increased revenues the system is supposed to generate.  This audit found that BRITS implementation problems have hindered the Department’s ability to perform some basic functions including billing taxpayers.  These problems may have been minimized if the Department had used an outside advisor and more of its most knowledgeable staff on the project, and followed IT project management best practices more closely.  The Department has improved its project management, but BRITS is not yet generating the increased revenue originally projected.  Additionally, the Department needs to ensure that changes to the BRITS contract are appropriate and documented.