Department of Revenue - Collections Division

This audit found that the Department of Revenue’s Collections Division could improve collections by expanding its automated wage and bank levy programs to include matches with additional databases, Arizona banks, and the State Lottery. In addition, the Division should periodically evaluate the effectiveness of its debtor profiling program and review all cases for additional collection actions prior to their statute of limitations’ expiring. The Division should also continue working toward accepting credit cards, expand the use of automatic withdrawals, and allow low-risk taxpayers to establish payment plans via the phone and Internet.